Why Join The ALEA Group?

  • The ALEA Lead Generation Team

    ALEA has over 16 years of experience helping companies create business value, so they grow. Our intimate understanding of technology and fast-moving markets provides insight to small and established companies. Our employees are committed to excellent service and are driven to succeed both personally and professionally. Unlike some other similar roles, we offer successful candidates the opportunity to grow. We are looking for candidates who are ready to hit the ground running.

  • Current Positions

    Client Service Manager:
    We are looking for a passionate Client Service Manager who will partner with and ensure the long-term success of our clients, with a minimum of 3 years experience in account management is a prerequisite as well as 1 year of contact centre experience (outbound preferred). The successful candidate will be responsible for defining the organizational structure of projects and for interfacing with clients and internal functional teams associated with project tasks. The individual must be able to manage key deliverables within the contract (statement of work) for each project. The ability to make decisions quickly and effectively on task changes is a key factor for success. Industry background and sales experience is required, particularly for the technology sector.

    • - The Client Service Manager serves as the primary business contact for the client and is responsible for client satisfaction.
    • - Build and maintain strong, long-lasting client relationships.
    • - Identify, track, and manage project tasks, and resolve project issues
    • - Identify, manage, and mitigate project risk
    • - Proactively disseminate project information to all stakeholders and Project Sponsors through daily communications and formal project reviews with both client and internal management teams
    • - Ensure that the overall project solution is of acceptable quality
    • - Proactively manage project execution against the scope/statement of work
    • - Become a trusted resource for internal and external contacts
    • - Define and collect metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable
    • - Manage the overall work plan to ensure work is assigned and completed on time and within budget

    Must-have Skills:
    • - 3 years of client service management or other relevant experience is required.
    • - Solid understanding of the call centre industry and B2B environment is required
    • - Strong project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations
    • - Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team
    • - Excellent written and oral communication skills
    • - Strong presentation skills
    • - Experience in delivering client-focused solutions based on customer needs
    • - Ability to resolve issues quickly, professionally and appropriately
    • - Extremely detail oriented
    • - Proficient in MS Excel, Word, and PowerPoint. MS Project is a plus
    • - Experience working for/ with leading technology or telecom companies is a strong asset

  • If you are interested in applying, please email nkhatau@thealeagroup.com

  • Business Development Specialist:
    The role of a Business Development Specialist is to successfully identify and create new qualified sales opportunities through business to business calling:
    • - Outbound sales development
    • - Driving leads and building pipeline
    • - Achieving monthly quota of qualified opportunities
    • - Engaging with customers via telephone and email to analyze their needs
    • - Profiling the account and overcome prospect objections to generate quality opportunities for our Clients
    • - Collaborating with our clients on lead quality and conversion
    • - As this is the first point of contact with the customers, conduct business dealings in a professional and proactive manner
    • - Become a trusted resource for internal and external contacts
    • - “Multi-channel” follow-up – help uncover new deals and nurture existing opportunities
    • - Maintaining active communication with leads by sending monthly targeted materials
    • - Inside sales/Customer service experience in a B2B call centre environment is preferred
    • - Knowledge of information technology systems and/or wireless telecommunications highly desirable
    • - Highly developed skills in prospecting, probing, objection-handling, and closing
    • - Strong time-management, follow-up and organizational skills
    • - Professional attitude and courteous telephone skills
    • - Proficiency in Microsoft Word, Excel and Outlook Express
    • - Bilingual (English and French) ability is an asset (bilingual premium)
  • If you are interested in applying, please email nkhatau@thealeagroup.com