Our message to clients seeking to increase sales is: Outbound works!

The ALEA Group provides both business to-business and business-to-consumer service and can develop, organize and implement a professional sales program for your company, to increase market penetration and profitability.

Our company culture grew up in outbound teleservices and we have the track record to enable us to be your best outbound outsourcing company. Tough sales campaign? No problem, we have tackled the hardest programs in the market. We employ professional selling skills through the use of a recognized sales process that links customer needs and objectives with product offerings in a consistent and professional way. On a daily basis you are provided with a comprehensive management report (not just sales per hour), which can be custom designed to your specifications. the same information we use to evaluate our calling strategies and if necessary to refocus our efforts. We manage large and small programs with the same attention to detail.

To ensure that our sales agents have an in-depth understanding of your program goals we conduct training and campaign briefing on either a one-one basis or team basis. Team leaders, assigned to your campaign, ensure that performance objectives are met through ongoing coaching. Our agents are not intimidated with hitting sales goals. Our philosophy in outbound opportunities may seem over confidant, but we prefer to go against proven benchmarks. It makes our callers look better which in turn enhances your bottom line.

Why do our call centre outperform our competitors? That's really our trade secret but you can experience this level of quality through a simple test.

We are confident that once you experience the combination of quality and performance that a partnership with The ALEA Group can bring to your bottom line you will be convinced that we stand behind everything we say we are.